12 answers about booking, pricing, vehicles and pickup logistics.
How long is the drive from Richmond Hill to Pearson?
Roughly 45 to 55 minutes off-peak via Highway 407 and 80 to 100 minutes during weekday morning rush hour without the 407. We build a full traffic margin into every departure and default to the 407 for early departures when the toll is worth the certainty.
Which airports do you serve from Richmond Hill?
Toronto Pearson (YYZ) Terminals 1 and 3, Billy Bishop Toronto City (YTZ), John C. Munro Hamilton International (YHM) and Buffalo Niagara International (BUF). Kitchener-Waterloo (YKF) and London (YXU) are available for corporate charters on request.
Do you pick up from Oak Ridges and Lake Wilcox?
Yes. Oak Ridges, Lake Wilcox, Jefferson and the northern Richmond Hill neighbourhoods along the Oak Ridges Moraine are standard pickup areas at the regular flat rate.
Can you handle Mackenzie Health Hospital pickups?
Yes. Visitor and family transfers to and from Mackenzie Health Richmond Hill Hospital are handled at the standard flat rate, with quiet residential drop-offs when a patient is being brought home.
How far in advance should I book?
24 to 48 hours ahead for weekday morning departures. Same-day and late-night pickups are usually possible within an hour by phone or WhatsApp when the fleet has capacity, with no short-notice premium.
What happens if my flight is early or delayed?
Every arrival is flight-tracked from wheels-up. Early flights get an earlier pickup at no charge; delays are absorbed inside our free wait window — 60 minutes domestic, 90 minutes international, measured from actual touchdown.
Do you offer meet-and-greet inside the terminal?
Yes. Add meet-and-greet at booking and your chauffeur waits inside arrivals at the correct terminal with a discreet GetLimo.ca name board, then assists from carousel to vehicle.
Can Richmond Hill offices set up a corporate account?
Yes. Corporate accounts include monthly consolidated invoicing, standing traveller profiles, cost-centre coding and priority dispatch. Typical activation is one business day.
How do I book a ride with GetLimo.ca?
Use the booking widget on this page, call +1 647-390-0006, or message us on WhatsApp. You'll receive a written confirmation with your vehicle, chauffeur notes and pickup instructions.
What payment methods do you accept?
We accept all major credit cards, corporate accounts with monthly invoicing, e-transfer and cash. Payment can be pre-authorized at booking or settled after the trip.
Do you charge extra for waiting time?
Airport pickups include complimentary wait time (typically 30–60 minutes after landing) and we track your flight. For non-airport trips, the first 15 minutes are free; additional time is billed in fair increments.
What is your cancellation policy?
Cancellations made at least 24 hours before pickup are free. Same-day cancellations may incur a partial charge to cover chauffeur scheduling. See our cancellation policy page for full details.