Frequently asked questions
What areas does GetLimo.ca serve?
We're based in Ajax and serve all of Durham Region, the GTA, Toronto airports, downtown Toronto, Niagara, Buffalo and long-distance destinations across Ontario.
How do I book?
Use the online booking form on any page, call +1 647-390-0006, WhatsApp us or fill in the contact form for a written quote.
Do you track flights?
Yes — every airport pickup includes flight tracking. We adjust for early, delayed or diverted flights automatically.
What's the cancellation policy?
Free cancellation up to 24 hours before pickup for standard bookings. Group and event bookings have longer notice periods; see the cancellation policy for details.
How many passengers can you carry?
Sedans up to 3, SUVs up to 6 and Mercedes Sprinter Vans up to 14. For larger groups we combine vehicles.
Do you offer meet & greet?
Yes — a chauffeur waits inside arrivals with a GetLimo.ca name board.
Can I set up a corporate account?
Yes. Contact us and we'll set up your account with monthly invoicing and cost-centre codes.
Do you provide child seats?
Yes — request infant, toddler or booster seats at booking (subject to availability).
Do you drive to Buffalo Airport?
Yes. We regularly run cross-border trips to BUF with border-experienced chauffeurs.
How do you protect my details?
Booking details are submitted securely and used only to prepare and manage your reservation. See our privacy policy for full details.