12 answers about booking, pricing, vehicles and pickup logistics.
How far in advance should I book an Ajax airport limo?
We recommend 24 to 48 hours for weekday morning departures because those are the busiest slots in the fleet, particularly Monday and Thursday between 4 a.m. and 7 a.m. For same-day pickups or late-night arrivals, call or WhatsApp our Ajax dispatch directly — we can usually match a vehicle within an hour if the fleet has capacity, and there is no premium for short-notice bookings when we can accommodate them.
Which Toronto-area airports do you serve from Ajax?
The full Ajax airport limo service covers Toronto Pearson (YYZ) Terminals 1 and 3, Billy Bishop Toronto City (YTZ) on the downtown island, John C. Munro Hamilton International (YHM) and Buffalo Niagara International (BUF) across the US border. We also drive to Kitchener-Waterloo (YKF) and London (YXU) for corporate charters on request.
Do you provide meet-and-greet inside the terminal?
Yes. Add meet-and-greet at booking and your chauffeur will wait inside the arrivals hall at the correct terminal, holding a discreet GetLimo.ca name board, and will assist with luggage from carousel to vehicle. This is the recommended option for first-time visitors to Toronto, unaccompanied minors, elderly passengers and international arrivals unfamiliar with Pearson's parking layout.
How much luggage can each vehicle carry to Pearson?
Executive sedans handle three passengers with three standard checked bags plus carry-ons. Premium SUVs accommodate six passengers and six checked bags, useful for families flying with car seats and strollers. Mercedes Sprinter Vans carry fourteen passengers with fourteen checked bags in a dedicated luggage bay behind the last row. For oversize items — skis, hockey gear, cellos — tell us at booking so the right vehicle is dispatched.
What happens if my inbound flight is early or delayed?
Every arrival is flight-tracked from the moment your plane leaves the origin airport. If the flight lands early, we adjust pickup earlier at no charge. If it is delayed, the chauffeur waits in the cell phone lot and re-times arrival. Free wait time is 60 minutes for domestic and 90 minutes for international flights, measured from actual touchdown — not the original scheduled arrival.
Can I set up a corporate account for my Ajax office?
Yes. Corporate accounts include consolidated monthly invoicing, priority dispatch for repeat travellers, custom cost-centre coding, and standing profiles for executives who travel weekly. Reach out through the contact form or call the office; we typically activate accounts within one business day and can bill in Canadian or US dollars depending on your accounts payable preferences.
Do you handle same-day round trips to and from Pearson?
Frequently. The most common Ajax same-day round trip is a morning flight to Ottawa or Montreal with a late-evening return — we hold the chauffeur assignment, park during the day and are waiting at arrivals when you land. There is no separate booking to manage and the return leg is billed at a discounted rate versus two independent bookings.
How do I book a ride with GetLimo.ca?
Use the booking widget on this page, call +1 647-390-0006, or message us on WhatsApp. You'll receive a written confirmation with your vehicle, chauffeur notes and pickup instructions.
What payment methods do you accept?
We accept all major credit cards, corporate accounts with monthly invoicing, e-transfer and cash. Payment can be pre-authorized at booking or settled after the trip.
Do you charge extra for waiting time?
Airport pickups include complimentary wait time (typically 30–60 minutes after landing) and we track your flight. For non-airport trips, the first 15 minutes are free; additional time is billed in fair increments.
What is your cancellation policy?
Cancellations made at least 24 hours before pickup are free. Same-day cancellations may incur a partial charge to cover chauffeur scheduling. See our cancellation policy page for full details.
Are child seats available?
Yes. Infant, toddler and booster seats are available on request at no extra charge. Please mention the ages and number of seats needed when booking.