Terms & Conditions

1. General

• All deposits are non-refundable.
• The company is not liable for mechanical breakdowns during service and will only compensate lost service time at a mutually agreed future date where applicable.
• The client is financially responsible for any damage caused by themselves or members of their party.
• Outstanding balances must be paid before the trip begins unless other arrangements have been confirmed in writing.
• Vehicles must never exceed their legal seating capacity.

2. Damage & Cleaning Fees

• Carpet or seat burn fee: $950.
• Sanitation fee: $500.
• Additional repair or replacement costs are billed at cost plus any lost-service time.

3. Passenger Conduct

• Alcohol consumption and illegal drug use are prohibited by law.
• Customers are responsible for any fines resulting from their party's conduct.
• Drivers may terminate service without refund if passengers behave dangerously, illegally or abusively.
• Standing through the sunroof is prohibited.
• Smoking is prohibited where applicable and remains at the driver's discretion depending on the vehicle.

4. Timing & Overtime

• Overtime charges apply after the first 15 minutes beyond the agreed reservation time.
• Additional stops or itinerary changes may be billed at the rates confirmed in your quote.

5. Weather, Road & Delay Conditions

The company is not responsible for delays caused by unsafe weather or road conditions including snow, ice, road closures, border wait times or accidents. We make reasonable efforts to keep you informed and to reschedule where possible.

6. Lost Property

The company is not responsible for lost or forgotten property. If you believe an item was left in one of our vehicles, contact dispatch at +1 647-390-0006 as soon as possible.

7. Cancellations

Cancellation terms depend on vehicle type and service. See our full Cancellation Policy for sedans, SUVs, specialty vehicles, airport transfers and no-show charges.

8. Contact

Questions about these terms? Email info@achauffeur.com or call +1 647-390-0006.