Privacy Policy

1. Information We Collect

When you book a trip, request a quote or contact us, we collect the information you provide — including name, email, phone, pickup and destination, travel date and time, passenger count, flight details (for airport transfers) and any notes you send.

2. How We Use Your Information

• Prepare, confirm and deliver your transportation service.
• Communicate about your reservation, dispatch and chauffeur updates.
• Keep trip records for accounting, safety and legal compliance.
• Improve our service and website experience.

We do not sell your personal information to third parties.

3. Booking Application

Booking details submitted through our online booking application are processed by our reservation system for the purpose of managing your reservation. Only the information necessary to fulfil your trip is retained.

4. Cookies & Analytics

We may use cookies and privacy-respecting analytics to understand site usage and improve the experience. No sensitive booking data is stored in cookies.

5. Your Rights

You can request access to, correction of, or deletion of the personal information we hold about you at any time by emailing info@achauffeur.com. We respond within a reasonable timeframe in accordance with applicable Canadian privacy law (PIPEDA).

6. Data Retention & Security

Booking and contact records are retained only as long as needed to deliver the service and meet legal or accounting requirements. Data is transmitted over secure connections and stored with reputable service providers.

7. Contact

Privacy questions or requests? Email info@achauffeur.com or call +1 647-390-0006.