12 answers about booking, pricing, vehicles and pickup logistics.
How far in advance should I book a Whitby airport limo?
For weekday morning departures — Monday and Thursday between 4 a.m. and 7 a.m. are the busiest slots — book 24 to 48 hours ahead so the Whitby fleet has capacity. Same-day and late-night pickups are usually possible within an hour by phone or WhatsApp, with no short-notice premium when we can accommodate.
Which airports do you serve from Whitby?
Toronto Pearson (YYZ) Terminals 1 and 3, Billy Bishop Toronto City (YTZ), John C. Munro Hamilton International (YHM) and Buffalo Niagara International (BUF). Kitchener-Waterloo (YKF) and London (YXU) are available for corporate charters on request.
How long is the drive from Whitby to Pearson?
Roughly 50 to 60 minutes off-peak and 75 to 90 minutes during weekday rush hour. We build a full traffic margin into every departure so you arrive with time to check in and clear security without rushing.
Do you pick up in Brooklin and Port Whitby?
Yes. Brooklin, Port Whitby, downtown Whitby, Whitby Shores, Rolling Acres and the Taunton/Garden corridor are all standard pickup areas at the same flat rate as central Whitby.
What happens if my flight is early or delayed?
Every arrival is flight-tracked from wheels-up. Early flights get earlier pickup at no charge; delays are absorbed inside our free wait window (60 minutes domestic, 90 minutes international, measured from actual touchdown).
Can I set up a corporate account for a Whitby office?
Yes. Corporate accounts include monthly consolidated invoicing, standing traveller profiles, cost-centre coding and priority dispatch. Typical activation is one business day.
Do you offer meet-and-greet inside the terminal?
Yes. Add meet-and-greet at booking and your chauffeur waits inside arrivals at the correct terminal with a discreet GetLimo.ca name board, then assists from carousel to vehicle.
How do I book a ride with GetLimo.ca?
Use the booking widget on this page, call +1 647-390-0006, or message us on WhatsApp. You'll receive a written confirmation with your vehicle, chauffeur notes and pickup instructions.
What payment methods do you accept?
We accept all major credit cards, corporate accounts with monthly invoicing, e-transfer and cash. Payment can be pre-authorized at booking or settled after the trip.
Do you charge extra for waiting time?
Airport pickups include complimentary wait time (typically 30–60 minutes after landing) and we track your flight. For non-airport trips, the first 15 minutes are free; additional time is billed in fair increments.
What is your cancellation policy?
Cancellations made at least 24 hours before pickup are free. Same-day cancellations may incur a partial charge to cover chauffeur scheduling. See our cancellation policy page for full details.
Are child seats available?
Yes. Infant, toddler and booster seats are available on request at no extra charge. Please mention the ages and number of seats needed when booking.